We’re not hiring for what you know.
We’re hiring for who you can be.
At ESOTERIC, we have the highest standards in the industry. We also know that everyone starts somewhere. We know how to train, support and nurture people to bring out their very best. We only hire those interested in becoming the very best.
Benefits
Healthcare
Competitive Pay
Clear Career Path
Paid Time Off
Mission
Helping auto enthusiasts live their passion with exceptional auto preservation products and services.
Vision
Be the unquestioned international leader for exceeding customer expectations in vehicle preservation, finishing, performance, appearance enhancement, innovative product sales, and car-care education.
Values
- Integrity
- Passion for excellence
- Focus on continuous innovation & learning
- A place where many want to come and few want to leave
- Do what is right in all cases
- Think like a customer and act like an owner
- Create the best customer experience anywhere
- Create an inclusive, respectful, and fun place to develop a career and where opportunities are endless
- Produce the highest possible results through constant improvement from research and testing
- Operate in a team environment that focuses on advancing the company toward its vision
- Over-deliver in every relationship with colleagues, customers, and vendors
Current Openings
Lead Client Advisor
Cleveland (Sales)
This position requires an in-depth understanding of ESOTERIC core service offerings, and the ability to communicate ESOTERIC’s point of differentiation based on customers’ specific vehicles and needs.
This includes, but is not limited to:
- Welcome customers: work to identify their needs, preferences and motivation for calling / visiting ESOTERIC
Communicate with prospective customers as needed:
On the details of the ESOTERIC’s service offerings; in both technical and non-technical terms
Discuss/offer valued-based services based on customer need
Understand the products and techniques used at ESOTERIC
Be comfortable in offering higher value services and products based on customer needs / interest - Arrange for car delivery prior to service and complete all check in tasks:
Secure customer’s signature on liability waiver
Take photos of condition of car upon arrival, documenting any pre-existing damage (if applicable)
Ensure invoice is complete and an accurate estimate of cost for labor and services
Establishes follow up timeline; check-ins as requested by customer - Monitors the progress of each vehicle throughout its service and updates the customer frequently with pictures
- Understand ESOTERIC CRM system (Shop Monkey) and log all communications with customers; noting specific customer needs to create an exceptional experience
Partner with Service department to verify job completion - Arrange for car pick up after services are completed:
Participate in quality control in conjunction with Service Manager / Shop Foreman
Advise customers on the proper care for their vehicle, including maintenance
Verify and review all final invoices (reconcile work performed and charges)
Send customer survey 12-24 hours after delivery.
Target customer satisfaction: 99% for a rolling 12-month period - Increase customer satisfaction by building strong customer relationships and strengthen ESOTERIC’s reputation for excellent service and to generate repeat business
- Build and maintain a service report that shows a (3) week view and shares projects upcoming, leaving and prepare for the month ahead:
Review and set expectations with Service Manager/Shop Foreman
Understanding staff schedules and taking into account those who are out of the shop
Maintain inventory of detailing products, PPF supplies, emblems and any customer part / product request, working in conjunction with the Product team as applicable - Identify and develop strategies/methodologies to always exceed customer expectations
- Establishes a high level of personal credibility as a trusted advisor to all customers by having an understanding industry trends, ESOTERIC products and the competitive landscape
Ideal Candidate
- Excellent communicator with a passion for building relationships, motivated to achieve personal and company goals, with an eye for growth opportunities
- Develop and foster relationships within our company, with our external partners, and engage with auto enthusiasts across the country
- Personal responsibility in achieving our existing goals, while developing new strategic opportunities and initiatives to boost our reach and value to all customers
- Passion for the industry understands current trends, news and has a strong desire to learn more
Full-Time | Cleveland
Dealer Sales & Service Manager
Cleveland
This position requires an in-depth understanding of ESOTERIC core and dealership service offerings, and the ability to communicate ESOTERIC’s point of differentiation based on customers’ specific vehicles and needs. This includes, but is not limited to:
- Respond to in-bound inquiries and be able to communicate with dealerships customers:
- On the details of the ESOTERIC’s service offerings
- Discuss/offer valued-based services based on need
- Understand the products and techniques used at ESOTERIC
- Offer higher value services and products based on dealer customer needs / interest (Upsell)
- Develop annual dealer sales strategy with the general guidance from the appliable ESOTERIC Partners & Management team, establishing
- Performance standards and goals, to measure, control, take corrective action and report results as appropriate
- Maintain a baseline of revenue per man-hour – Defined by Principals
- Manage dealership relationships including Sales, Service and General Managers to strengthen ESOTERIC’s reputation for excellent service and generate repeat business
- Has retention goals for dealership accounts
- Manage the dealership team effectively by scheduling associates, service appointments, and oversee work flow to deliver quality work on time
- Monitors the progress of key vehicle throughout its service and updates the dealership on applicable progress via text messages, phone call or Shop Monkey
- Understand ESOTERIC CRM and Invoicing System (Shop Monkey) to:
- Manage communications with dealership; noting specific dealer needs to create an exceptional experience
- Create and send all invoices for work completed
- Partner with Service department to manage and verify job completion at our New Albany location, as needed
- Utilize effective time management skills in order to handle multiple calls in a fast-paced environment
- Identify and develop strategies/methodologies to always exceed customer expectations
- Deliver a consistent customer experience by providing efficient and timely resolutions
- Act as customer advocate by resolving complex concerns in an accurate and timely fashion
- Establishes a high level of personal credibility as a trusted advisor to all customers by having an understanding industry trends, ESOTERIC products and the competitive landscape
- Oversee Human Resources for dealership team by:
- Onboarding and training newly hired associates
- Identifying associates training needs and ensure they are fully met
- Recognize talented staff and develop them for growth within the company
- Provide ongoing coaching and feedback to all associates, manage annual performance reviews
- Has retention goals for employees
- Hosts daily stand up meetings to review schedules and expectations
- Demonstrate ability to make good business decisions aligned with our brand values
Ideal Candidate
- Excellent communicator with a passion for building relationships, motivated to achieve personal and company goals, with an eye for growth opportunities
- Develop and foster relationships within our company, with our external partners, and engage with auto enthusiasts across the country
- Personal responsibility in achieving our existing goals, while developing new strategic opportunities and initiatives to boost our reach and value to all customers
- Passion for the industry understands current trends, news and has a strong desire to learn more
Full-Time | Cleveland
Window Tint Technician
We’re expanding our Window Tint Team! Looking for a fast-paced environment that embraces career advancement, collaboration, and superior performance? Come train with the best and join our team. No window tinting experience required. Your areas of focus will include…
- Prepping Vehicles for Service
- Window Tinting
- Assisting Technicians as needed
- Quality Control
- Assist in Workflow
Full-Time | Columbus & Cleveland
General Manager
ESOTERIC Retail Services
New Albany, Ohio
We seek a highly motivated, positive, “hands-on” and experienced Retail Automotive Sales and Service General Manager to join our team. As General Manager, you will oversee all aspects of our automotive sales and service department to ensure the highest level of customer satisfaction and profitability.
In this role, you will manage a team of salespeople, technicians, and service advisors to deliver exceptional customer service. You will oversee daily operations, including scheduling, inventory management, budgeting, and customer service.
The ideal candidate will have a strong background in automotive sales and service management, excellent leadership and communication skills, and a proven track record of delivering results. This is a great opportunity for someone passionate about the automotive industry and who thrives in a fast-paced environment.
Responsibilities
- Develop annual business plans and budgets while implementing strategies to increase service department revenue and profitability.
- Lead and manage the retail and wholesale service operations and sales team to meet or exceed customer satisfaction and profitability goals.
- Continually innovate with the service operations to exceed customer satisfaction and build profitably.
- Oversee all aspects of the sales and service department, including technician productivity and customer satisfaction.
- Develop and maintain a high standard of customer service and resolve any escalated customer complaints or issues.
- Manage the scheduling and workflow of the service department to maximize efficiency and productivity.
- Monitor and control expenses and ensure the service department operates within budget.
- Recruit, train, and develop a high-performing team of technicians and service advisors.
- Work as an exceptional team member up, down, and across the team with partners from finance, Marketing, and others.
Requirements
- At least five years of experience in automotive sales and service management
- Strong leadership and communication skills
- Proven track record of achieving targets and delivering results
- Extensive knowledge of automotive service operations, including scheduling, inventory management, and budgeting
- Excellent customer service skills and ability to resolve customer complaints effectively
- Strong problem-solving and decision-making abilities
- Ability to work well under pressure and in a fast-paced environment
Benefits
- Competitive salary and bonus structure
- Comprehensive health insurance plans
- Generous paid time off policy
- Opportunities for professional growth and advancement
- Employee discounts on automotive services and products
Detailer
Are you ready to join a team that will polish, coat, and protect cars to perfection? ESOTERIC is in search of a Detailer to work on amazing vehicles and make them look better than ever. You will play an important role in the daily operations of our studio in New Albany, Ohio. Experience in the detailing field is helpful but not required. Be ready to learn and grow within the company! Your areas of focus will include…
- Paint Polishing
- Ceramic Coating
- Hand Washing
- Quality Control
- Assist with Workflow
Full-Time | Columbus & Cleveland
Paint Protection Film Installer
Learn from the best and work on the most incredible vehicles on the planet! Paint protection film installation is an art. You will be working on everything from rare exotics to trucks shipped in from around the US. We have the highest quality in the industry and are growing rapidly! Experience is not required. Your areas of focus will include…
- Vehicle prep for PPF
- PPF installation
- Quality control
Full-Time | Cleveland
Video Overview
What’s it like to work at ESOTERIC? Watch this video to get an insight.